DryFruitShop

We offer flexible cancellation options to ensure customer satisfaction:

Customers can cancel their order before it is shipped with no penalty.
Cancellation requests must be submitted through your account or by contacting our customer service team.
Once an order has been dispatched from our warehouse, cancellations are not accepted.
For bulk orders or custom packages, cancellation requests must be made within 24 hours of placing the order.

Our refund process is designed to be straightforward and fair:

If an order is canceled before shipping, a full refund will be processed within 5-7 business days.
Refunds will be issued to the original payment method used during purchase.
Any shipping fees paid for express or premium delivery options are non-refundable once order processing has begun.
Store credits and promotional discounts used during the purchase will be returned to your account.

If you receive your order and are not satisfied with the products:

You may return unopened products within 14 days of delivery.
All returned items must be in their original packaging and in sellable condition.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Perishable dry fruits products must be inspected upon delivery, and any quality issues reported within 48 hours.

We understand that exceptional situations may arise:

In case of delivery delays exceeding 7 days beyond the estimated delivery date, customers may request cancellation with a full refund including shipping costs.
For subscription orders, cancellation must be made at least 3 days before the scheduled delivery date to prevent processing.
In the event of product unavailability, we will notify you and offer alternatives or a full refund.
Force majeure events (natural disasters, widespread transportation disruptions) may affect our ability to process cancellations promptly.

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